FAQ
Q: How do I contact you?
A: You can reach us anytime through our Customer Support page — just drop your query there and we’ll get back to you within 24 hours.
Q: How long does it take to receive my order?
A: Orders are usually shipped within 24–48 hours and delivered within 4–7 business days. You’ll receive a tracking link as soon as it ships.
Q: Do you offer discreet packaging?
A: Yes, absolutely. All orders are shipped in 100% discreet packaging — no logos, product names, or brand references.
Q: What’s your return policy?
A: Due to the intimate nature of our products, we cannot accept returns or exchanges unless the item is defective or damaged on arrival.
Q: What if I receive a damaged or wrong product?
A: We’re so sorry! Please email us a photo at [support@pleazurely.com] within 48 hours of delivery, and we’ll process a replacement or refund ASAP.
Q: Will anyone know what I ordered?
A: Never. Your privacy is our priority. Products are packaged discreetly and billed under a generic name — no mention of Pleazurely or the contents.
Q: Is my data safe on your website?
A: Yes. Our website uses SSL encryption and secure payment gateways to protect your personal and payment information.
Q: Are your products safe to use?
A: All our products are quality-tested, body-safe, and sourced from trusted global vendors. Always follow instructions and patch test when needed.
Q: Do you sell adult toys?
A: We offer intimacy-enhancing products designed to elevate connection and self-care — including wellness oils, sensual kits, and more. Some collections may include pleasure tools.
Q: Is it okay to gift your products?
A: 100%! Our products are beautifully designed and perfect for gifting partners, newlyweds, or even yourself.
Q: I’m new to self-pleasure/wellness. Where should I start?
A: We’ve got you! Explore our “Beginner-Friendly” collection and follow us on Instagram for guides, tips, and pleasure education.
Q: Can I speak to someone for advice?
A: Of course. Email us at [support@pleazurely.com] or DM us on Instagram — our team is warm, welcoming, and always judgment-free.